MARO JETS TERMS AND CONDITIONS

1. DEFINITIONS

In these Terms and Conditions, the following definitions apply:

  • “Maro Jets,” “we,” “us,” or “our” refers to the private jet charter brokerage company acting as an intermediary between the customer and the operator.

  • “Client,” “you,” or “your” refers to the individual, company, or legal entity booking the charter service.

  • “Operator” refers to the third-party certified air carrier or operator providing the private jet service.

  • “Charter Agreement” refers to the contractual agreement between the client and the operator.

  • “Empty Leg” refers to a discounted flight where an aircraft is flying without passengers, typically returning from or repositioning for another booked flight.

  • “Flight Confirmation” refers to the confirmed details of the flight, including the aircraft type, departure and arrival points, and schedule.

2. SCOPE OF SERVICE

  • Maro Jets acts solely as a broker for private jet charters. We do not own, operate, maintain, or control any aircraft.

  • All flights are operated by third-party licensed air carriers, and the responsibility for the flight operation, including safety, maintenance, and crew performance, rests entirely with the operator.

  • Payment for the charter will be made directly to the operator, unless otherwise agreed in writing.

  • Maro Jets provides booking and coordination services only and cannot be held responsible for any performance issues, delays, cancellations, or safety incidents involving the operator.

3. BOOKING AND PAYMENT TERMS

  • Flight Requests: When you submit a flight request, Maro Jets will provide options based on operator availability, aircraft type, and pricing.

  • Flight Confirmation: Once you select a flight, Maro Jets will issue a Flight Confirmation. By confirming, you agree to the terms provided by the operator, including cancellation policies and any applicable fees.

  • Payment:

    • You will receive an invoice directly from the operator, unless otherwise specified.

    • Payment terms are subject to the operator's terms and conditions.

    • Maro Jets is not responsible for collecting or holding payments.

4. CANCELLATION AND REFUND POLICY

  • Operator Terms: All cancellations and refund requests are subject to the operator's cancellation policy. Maro Jets will not be held liable for any refund disputes.

  • No Refund by Maro Jets: As Maro Jets is only a broker, we do not process refunds. Refund requests must be directed to the operator.

  • Force Majeure: Maro Jets is not liable for flight cancellations, delays, or disruptions caused by force majeure events, including but not limited to weather conditions, strikes, natural disasters, war, or governmental actions.

5. LIABILITY AND DISCLAIMERS

  • Broker-Only Liability:

    • Maro Jets acts as a facilitator and is not liable for the performance of the operator.

    • We assume no responsibility for flight safety, aircraft conditions, or any issues arising from the operation of the aircraft.

  • Limitation of Liability:

    • Under no circumstances shall Maro Jets be liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, business interruption, or reputational damage.

    • Our total liability, if any, shall be strictly limited to the brokerage fee received by us for the flight.

  • No Warranty:

    • We make no representations or warranties regarding the accuracy or reliability of flight schedules, aircraft availability, or operator performance.

    • All services are provided on an "as-is" basis.

6. INSURANCE

  • Operator’s Insurance:

    • All flights booked through Maro Jets are subject to the operator’s insurance policies.

    • Maro Jets does not provide any flight-related insurance.

  • Client Responsibility:

    • It is the client's responsibility to arrange for any additional insurance coverage if desired, including travel insurance, cancellation coverage, or personal liability insurance.

7. SAFETY AND COMPLIANCE

  • Maro Jets only works with operators who are certified by the relevant aviation authorities (such as EASA, FAA, or CAA).

  • However, Maro Jets does not assume liability for the safety, maintenance, or regulatory compliance of any operator or aircraft.

  • It is the responsibility of the operator to comply with all applicable aviation laws and regulations.

8. PRIVACY AND DATA PROTECTION

  • We are committed to protecting your privacy.

  • All personal data is processed in accordance with our Privacy Policy, which outlines how we collect, store, and use your data.

  • By using our services, you agree to the processing of your data as described in the Privacy Policy.

9. CLIENT RESPONSIBILITIES

  • Accurate Information: You agree to provide accurate and complete information when booking a flight.

  • Passport and Visa Requirements: You are responsible for ensuring you have the necessary travel documents, visas, and permits. Maro Jets is not liable for denied boarding due to missing or invalid documentation.

  • Behavior and Conduct:

    • You and your guests must adhere to the operator’s policies and all applicable aviation laws.

    • The operator reserves the right to refuse boarding or remove passengers for safety or legal reasons.

10. MODIFICATIONS AND AMENDMENTS

  • Maro Jets reserves the right to modify these Terms and Conditions at any time.

  • Changes will become effective upon posting on our website.

  • It is your responsibility to review the Terms regularly.

11. GOVERNING LAW AND JURISDICTION

  • These Terms and Conditions are governed by the laws of United Kingdom, without regard to its conflict of law principles.

  • Any disputes arising from or related to these Terms shall be exclusively resolved in the courts of Civil Courts.